Est.

next delivery date: 6th Jun 2024

next delivery date: 6th Jun 2024

Terms & Conditions

Secure payments

Go Organic Foundation keeps confidential all personally identifiable information you provide us

  • We accept online payment via credit card. 
  • We are unable to process sales on account, nor accept payment via direct bank deposit unless arrangements have been made previously.
  • The payment process is completed after your order is finalised.
  • To ensure the protection of your credit card details, payments are processed using a secure, third party payment gateway service run by WooCommerce and Stripe.

Ordering

  • We prefer that you place your order online as this ensures the highest level of accuracy; we will take orders over the phone as a last resort if you are experiencing computer problems or do not have access to the internet.
  • Order cut off time is 1pm Monday for delivery on Thursday.
  • You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.
  • Please make sure you check your order confirmation carefully as we will not accept liability for incorrectly ordered items.
  • Your order confirmation is not your invoice.
  • Cancellation of your order can be done up until 12pm Mondays. All cancellations to be done online in your account.
  • We do our best to accommodate late changes to your order. However, once your order has been packed and is out for delivery, we are unable to accommodate any more alterations.
  • When you use this website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer.
  • Contents of parcels may change without notice. Items in the boxes listed on the website are a guide only.

Subscriptions

  • You can opt to have your fruit and vegetable boxes and additional groceries as a subscription service. We deliver while your subscription is active or until you tell us not to.
  • You can choose to have a weekly or fortnightly subscription. Discount will only be provided if you agree to a minimum term of service.
  • If you agree to a minimum term of service and decide to cancel before the term ends, cancelation fees may apply.
  • The cut-off for ongoing subscription adjustments (pauses, cancellations, order restarts, address and box type changes) made through the online customer login is before your next payment schedule (every Monday at 12pm).

Pricing and product availability

  • Pricing of our produce is subject to market fluctuation and can vary. 
  • We aim to keep our website up to date in regard to availability and pricing. We will notify you of any significant pricing changes. 
  • On occasion, an item you have ordered may not be available. If this is the case, we will usually try to contact you via SMS or phone to let you know and to ask if you would like a substitute item.
  • You can also click at check out that your items can be substitute in cause of unavailability.

Delivery information

  • Check delivery page for more details of the areas we currently deliver to. We currently deliver on Thursdays only. Orders must be placed by 12pm Tuesdays. 
  • Unless you live in a security building, we do not require you to be home at the time of delivery. However, if you are planning on not being home, we recommend you to add a bottle of frozen water to your order to keep them fresh.
  • If we need access through a security door to deliver your order you will need to be home at the time of delivery. If you are not home and we are not able to gain access our driver is under instructions to bring your order back to the warehouse. You will then have to organise pick up by contacting us on 0492 959 603.
  • We deliver your box on Thursdays from 12:30pm until 8pm depending on your delivery address. If you have a preferred delivery time, please insert on the add notes box at checkout.
  • If you are receiving an order delivered by a third-party courier service, that is not in our ‘regular’ delivery zones, we cannot guarantee a timeframe in which the delivery will occur. 
  • We offer free delivery for orders over $150. Check the delivery page for information on delivery fee applied to your postcode.

Returns/credits policy

  • It is our aim to only provide the freshest produce, we have quality control systems in place for checking produce as it arrives and leaves our warehouse.
  • Go Organic offers full credit for any produce provided that is not of good quality. We ask customers to inform us by sending an email with a photo as soon as possible after receiving their order and within 24 hours. We will issue a credit on your account to be deducted from your next order. 
  • If you have ordered an item incorrectly, we reserve the right to refuse a refund.
  • We do not offer returns and credits for ‘change of mind’.
  • If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue a refund and will pick up the incorrect item at which time we will deliver the correct item. However, you will need to make the item available for pick up on our next delivery run to your area. If you have used the item or thrown it away, we reserve the right to reject your claim for a refund. All claims for credit due to missing or incorrect items must be made to Go Organic within 24 hours of the delivery being received.

The use of promo / discount codes

  • From time to time we offer promotional codes for either new or existing customers.
  • All promo codes have an expiry date and are available for a short and defined period of time only. Often, they are only available for the week or month in which they are issued.
  • Eligibility is based on meeting a minimum spend. The delivery fee is not included in this minimum.
  • Multiple promo codes are not able to be combined on the same order. One promo code can be used per delivery.

next delivery date: 6th Jun 2024


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