FAQ
Go Organic delivers everywhere from Port Stephens to the Central Coast. We cover Newcastle, Port Stephens, Lake Macquarie, Kurri Kurri and Maitland. If unsure, please contact us via the contact form.
We also have a growing number of click & collect locations throughout our service area. These are listed below.
- Awaken Chiropractic at 1/143 Dudley Road, Whitebridge
From 3pm until 6pm on Thursdays
- Go Organic at Unit 4/ 12 Templar Place, Bennetts Green
Strictly between 11:30am and 1:30pm on Thursdays
- The Hemporium at 87 Young Street, Carrington
From 10am to 4pm on Fridays
As soon as your order is available at the click and collect location, you'll receive a text message and a e-mail confirming is ready to be picked up.
It's so easy. Simply add the item you wish to purchase to your cart. At checkout, you can checkout as you normally would OR you can select to make your order a SUBSCRIPTION and set a recurring automatic delivery every week, every fortnight, every 3 weeks or every month.
There’s no minimum order. Delivery is $10 and free for orders over $150.
We deliver once a week on Thursdays and Fridays according to your delivery area.
Order BEFORE Tuesday 5pm and we will deliver on the same week.
Order placed on the website AFTER Tuesday 5pm, will be delivered on the following week.
If you need to update your subscription, you will also need to do this before your subscription renewal time. You are sent an email 24 hours before the renewal is due.
All orders will be delivered to the designated delivery address via one of our team members.
All orders are delivered Thursdays or Fridays depending on your area or pick up preference.
Your order is unpacked from the farmers and packed immediately into your delivery box. We are dedicated to keeping your produce as fresh as possible.
During the summer months we pack your order into reusable styrofoam boxes and you can choose to add a frozen water brick to keep it cooler.
There is no requirement to be at home when we deliver your box, however if it is a warm day or there is rain forecast, please be sure to instruct us on the best place to leave it.
Click on the person at the top right of our website, login to your ACCOUNT and then ADDRESSES. Update your delivery address and be sure to click save!
For any changes to your delivery instructions for future orders, simply add them at checkout.
If you need to change the delivery instructions for an order already in process for any reason,
please call us on 0492 959 603 or email us at hello@go-organic.com.au
You can pause or cancel your subscription in MY ACCOUNT prior to your subscription renewal date.
If you're going on holidays or simply wish to skip a few weeks, just text or email us and we can update for you very easily.
Absolutely! At Go Organic we want you to know that we understand how life works and that no one likes being locked into something if your situation changes. Simply go to your subscription settings in your account to pause or cancel your subscription. If you're going on holidays or simply wish to skip a few weeks, just text or email us and we can update for you very easily.
Firstly, you can leave us instructions about how you want us to handle substitutions at the check out.
In the case when a product that has been ordered is not available, on the day of packing you can select the following options:
1) We can substitute for an item that is the same or very similar and is of equal value.
2) We can issue a credit to your account.
While we do our best to provide everything listed in your order, organic farming can sometimes be unpredictable. Weather conditions, supply issues, or other circumstances beyond our control may occasionally require us to substitute or remove an item.
If you think something is missing, please first check whether it has been substituted with a similar item according to your preferences and substitution instructions.
N/A (Not Available)
If your packer has marked an item as N/A on your packing sheet, it means the product was unavailable at the time of packing. A credit will be applied to your Go Organic account within 48 hours of delivery. This credit will be automatically deducted from your next order.
B/O (Back Ordered)
If your packer has marked an item as B/O on your packing sheet, it means the product was temporarily unavailable. Once the item is back in stock, we will automatically include it in your next delivery.
Please note that you can request a full credit or refund for any item that has not been supplied at any time. Simply contact us and we'll be happy to arrange it for you.
If you believe an item is missing and you have not received either the item or the applicable credit, please get in touch and we'll happily investigate and make it right.
You can contact us by:
📞 Call or Text: 0492 959 603
📧 Email: hello@go-organic.com.au
We're always happy to help and will do our best to resolve any issues as quickly as possible.
All of our deliveries are usually completed by 6pm on your delivery day. It would be a very rare situation if we ever missed a delivery but mistakes do happen! If you have not received your order by 6pm, please call us on 0492 959 603 or send an email to hello@go-organic.com.au so we can resolve the issue for you!
Simply go to your subscription settings in your account to pause or cancel your subscription. If you're going on holidays or simply wish to skip a few weeks, just text or email us and we can update for you very easily.
We understand that stuff happens, so if we can accomodate you, we will but generally groceries are the only changes that are able to be made after 5pm Tuesday. Please call us asap on 0492 959 603 to discuss.
You will receive an email with a copy of the invoice when the order is processed in our online system. We do recommend you look at the information on the invoice each week and make sure everything remains correct.
You can also log into your Account on the website and check on your orders and subscriptions in the My Account section.
Now? You can start anytime and we really feel this service is one of the best things we can do to help you! Set up your subscription and get fresh food each week or fortnight. It's that easy. As with any of our orders, any order placed before 5pm Tuesday will be delivered the ThursdayFriday of the same week. Your subscription can be set for weekly or fortnightly, whatever suits you! Please feel free to reach out if you need assistance setting this up.
Your happiness is our priority! Go Organic offers a 100% satisfaction guarantee for every product that we sell. If you are unhappy with a product, we will exchange the item or provide you with an in-store credit for the value of the item. Refunds can only be offered however if we are notified within 24 hours from time of delivery.
We prefer all of our customers set up an online account, however, we understand this is overwhelming for some.
If you would like assistance in using the online ordering system, please Call or text us on 0492 959 603 and we will walk you through the process or set up a subscription for you.
The first thing to do is to 'Clear your browser cache' in your browser preferences section. Our website should work on all browsers.
Please get in touch with us at hello@go-organic.com.au if you would like our customer service team to look into the issue and come back to you with assistance.
Once signed into your account, you will be able to access your Wish List, review your Order History, update Account Details and Payment Methods, Addresses as well as managing your Subscriptions.
Go Organic is adhering to strict standards when selling certified organic products and fresh produce. You can be assured that all produce is certified organic, and you will be able to see the farmer or producer linked to each product. We never substitute with conventional produce.
We always seek out Certified Organic farmers and encourage any farmer that wants to supply Go Organic to focus on securing their Certification.
There is a lot that happens in the final hours before you receive your order.
- Final orders are closed 2 days in advance of the delivery date to ensure we know exactly how
much fresh produce and other speciality items will be required for that day’s delivery. - We then speak to our farmers, suppliers and producers after your order is processed and we
arrange to purchase exactly the right food and the exact right quantities. - Farmers, suppliers and producers then arrange their harvest then package and deliver your products or arrange for special freight companies to deliver.
- We then receive delivery of all your beautiful food which we carefully package ready for delivery.
- Over the final 24 hours before you receive your food box our specialist delivery team ensures your order arrives at your door.
Yes, you can add individual items to your recurring subscription or to an individual order at any time. If there is something you particularly like you can add extra items as ongoing inclusions in your subscription and we’ll make it happen.
You can pay via credit card or you can direct debit funds to our account and these funds can be added to your online wallet.
If you wish to pay via the direct debit and wallet system, please email us at hello@go-organic.com.au. Otherwise you will need to link a credit card to your customer file within your account when you are logged in which we know is the safest, most streamlined way of processing payments. Naturally, you always remain in control in that every time the system processes a payment, you immediately receive a copy of your invoice directly to the email registered on your account. You can update and change card details at any time securely when you are logged into your account.
Our online platform does not allow cash to be selected as a payment option.
The contents of our set boxes change naturally depending on what's in season every week, however, as is the nature of food and farming.
You will find that the boxes are a diverse mix of fruit and vegetables.
Approximate quantities are listed on the box descriptions.
Please Note: Box contents can be subjected to change at the last minute due to availability. If you have set a box on a subscription and a product is unavailable, we will seek to replace that product with an item of equal value and similar weight.
Due to the reality that organic produce comes in all shapes and sizes, we cannot give you an exact quantity or weight of what’s in the box. What we do suggest is to get a sense of the number of people different box sizes generally feed for the week. Because we know that everyone's eating habits are so different, we recommend trying a few different box sizes until you know what suits you and your crew.
We also allow for some alterations where possible. For example, “no potatoes or bananas”. Simply make a note on your order at checkout. If you have many requirements, we ask that you create a custom order instead. You can subscribe to custom orders just as you can seasonal boxes.
We love feedback!
Let us know what we’re doing right and also how we can serve you better! Please email us at hello@go-organic.com.au. We encourage you to have a voice and join in the discussion via our Facebook & Instagram channels.
If you would like a good old-fashioned chat, please call on 0492 959 603 or email us at hello@go-organic.com.au and we will respond to every message.
Go Organic's Privacy Policy can be found here: Privacy Policy.
In the case of a product not being available, we will follow your customer preferences according
to one of the following options as follows;
1) Substitute the value for an item as specified in your substitution preferences.
2) Issue a credit for the item that was unavailable.
All of our produce is Australian and sourced from 100% Certified Organic Growers and
Producers. We source produce direct from farmers and we also deal with Certified Biodynamic and Certified Organic Suppliers and Hubs connected with Australian growers who follow the highest standards of excellence on their farms. In developing our sourcing policy, we have a supplier agreement to ensure our supply chain understands, maintains and upholds the same
high standards.
Yes. When selecting any individual product, you can set it up as a recurring order according to your timing and preferences.
Our service is totally flexible, you can order online whenever you like, pause as required and manage your own subscription according to your personal food needs.